zeldman<p>“Becoming more customer-oriented while allowing workplace morale to suffer is a poor and short-sighted strategy. Instead, customer and employee satisfaction should be seen as two sides of the same coin.</p><p>“A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction.” </p><p><a href="https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees" rel="nofollow noopener" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">hbr.org/2019/08/the-key-to-hap</span><span class="invisible">py-customers-happy-employees</span></a> <a href="https://front-end.social/tags/workplaces" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>workplaces</span></a> <a href="https://front-end.social/tags/WorkerSatisfaction" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>WorkerSatisfaction</span></a> <a href="https://front-end.social/tags/WorkerHappiness" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>WorkerHappiness</span></a> <a href="https://front-end.social/tags/happiness" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>happiness</span></a> <a href="https://front-end.social/tags/worklife" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>worklife</span></a> <a href="https://front-end.social/tags/connections" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>connections</span></a> <a href="https://front-end.social/tags/studies" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>studies</span></a> <a href="https://front-end.social/tags/WorkingLife" class="mention hashtag" rel="nofollow noopener" target="_blank">#<span>WorkingLife</span></a></p>