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Jörg Wendland 🚴

@mcneely @MALPI of course, if your product management does a good job prioritizing reliability projects (including refactoring, tech debt reduction, toil automation) over new features for customers, then yes, this conflict probably doesn't exist. But more commonly it's product management's job not to do this. And in those cases it helps reliability if SREs are a separate, independent organization, working very closely with the product team but ultimately pursuing different goals.