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“Becoming more customer-oriented while allowing workplace morale to suffer is a poor and short-sighted strategy. Instead, customer and employee satisfaction should be seen as two sides of the same coin.
“A happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction.”
https://hbr.org/2019/08/the-key-to-happy-customers-happy-employees #workplaces #WorkerSatisfaction #WorkerHappiness #happiness #worklife #connections #studies #WorkingLife
Harvard Business Review · The Key to Happy Customers? Happy EmployeesIn a recent analysis, analysts at Glassdoor asked: Can companies achieve great customer satisfaction without also investing in employees, assuring that workers who deliver service to customers are themselves satisfied with their jobs? Their answer was clear: There’s a strong statistical link between employee well-being reported on Glassdoor and customer satisfaction among a large sample of some of the biggest brands today. A more satisfied workforce is clearly associated with companies’ ability to deliver better customer satisfaction — particularly in industries with the closest contact between workers and customers, including retail, tourism, restaurants, health care and financial services.
Heading to bed having been at work today and just remembered a piece of work I was to do yesterday but haven’t done. Note put in diary, alarm set on phone, & knot tied in hanky - let’s hope one of these works! 
The Metal Dog 